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[VIDEO] Can People Change or are They Hardwired?

[VIDEO] Can People Change or are They Hardwired?

by | Jul 21, 2020 | blog

Do you have one of those people in your team who’s just difficult to manage? No matter how many times you talk to them about how to do a task, they just continue to do it in their own way and make the same mistakes?  It’s so frustrating, isn’t it? We...
The Hidden Value of Observations, as Well as Metrics

The Hidden Value of Observations, as Well as Metrics

by | Jan 30, 2020 | blog

We need to value our observations as much as the metrics on the dashboard. As the Banking Royal Commission highlighted so intensely, it is not just the results, the ‘what’, that matters. It is also the ‘how’, how you gain the results. The ‘how’ has a very big impact...