by Diana Tapp | Mar 2, 2020 | blog
When Emotional Intelligence (EQ) was first discussed, it served as the answer to a puzzling finding: that people with average IQs outperform those with the highest IQs 70% of the time. This anomaly questioned the broadly held assumption that IQ was the sole source of...
by Diana Tapp | Feb 24, 2020 | blog
Henry Ford famously said ‘if you think you can, or you think you can’t, you’re right.’ The mind is incredibly powerful – your thinking translates to your words, and your words become your beliefs. These beliefs drive your behaviours or actions. And why does this...
by Diana Tapp | Feb 18, 2020 | blog
Recently I was fortunate to be invited to a breakfast round table with Anna Bligh. As CEO of the Australian Banking Association, she is tasked with helping the banks to respond appropriately to the findings of the Banking Royal Commission, with its 76 recommendations...
by Diana Tapp | Feb 10, 2020 | blog
Are you more of a peacemaker, or are you more effective at provoking others to take action and get things done? Are you the person who wants to make everyone feel welcome, or are you the person who challenges team members to do something that seems impossible?...
by Diana Tapp | Jan 30, 2020 | blog
We need to value our observations as much as the metrics on the dashboard. As the Banking Royal Commission highlighted so intensely, it is not just the results, the ‘what’, that matters. It is also the ‘how’, how you gain the results. The ‘how’ has a very big impact...
